Returns or Exchanges

Welcome, toy explorers! This is the home of dream toys, we provide a wide variety of toys, aiming to make every child find their own happiness.

Thank you for shopping with us! We want you to be happy with your purchase. If you are not completely satisfied with your purchase, we offer the following refund policy:

Refund Eligibility
Return Period: You can request a return within 30 days of receiving the product.
Product Condition: Returned products must be unopened, unused, and in their original packaging and with all labels intact.
Return Process
Request a Return: Please contact customer service through our website or email [[email protected]] with your order number and reason for return.
Get a Return Authorization: Our customer service team will review your request and provide you with a return authorization and a specific return address.
Return the Product: Return the product to the specified address along with the return authorization. Please keep the proof of shipment for future reference.
Refund Policy
Once we receive the returned product and confirm that it is eligible for a refund, we will process your refund. The refund will be credited to your payment account within 3-5 business days.
Original postage will not be refunded unless the product is defective or shipped in error.
Exceptions: Opened or used items, food and toys, personalized items, and discounted items are generally not accepted for return unless there is a quality problem.